SUPPORT

COMPATIBILITY

WIGGY is compatible with iOS, Android and Kindle Fire.

APPLE DEVICES:

iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus and X. iPad 3 and above, iPad Mini and above, iPad Air’s, iPad Pro iPod Touch 6th Gen.

ANDROID DEVICES:

Wiggy supports over 7000 Android devices. If you do not find your device, please contact us.

CAN I USE WIGGY ON MORE THEN ONE DEVICE?  Yes, you can install and connect to multiple devices.  

FAQ'S

SETTING UP WIGGY

Power the Wiggy with NEW batteries and turn the switch to “On”.

New batteries are important! New batteries should last at least 2-3 months but already used batteries have shown to cause wireless-to-toy connection problems.


HOW DO I CONNECT?

Make sure that Bluetooth is enabled on your device. And you have a data connection, either wifi or cellular data.
Download the Free Wiggy Toy App from the Apple Store or Goggle Play Store and it will automatically find your toy.

Turn the Wiggy “On”. In the app follow the steps and press the “Connect to toy” button. You are now connected!


HOW DO I CREATE AN ACCOUNT WITHIN THE APP?

You need a valid phone number, valid email and create a 4-digit Pin.
Click “Create”. This login and 4-digit Pin is the Parents Pin for approving tasks and if you login to any device with this login and pin it will sync the children’s profiles to those devices.
If you have problems setting your account information or you make a mistake, please email us at support@wiggyapp.com.

HOW IT WORKS QUESTIONS

HOW DOES THE APP WORK WITH MULTIPLE PHONES AND ACCOUNTS?

The account first created is the family account.
Download the app onto the children’s devices, if they have them.
When they login on their devices, use the original email or parents email to login.

MAKE SURE TO CONNECT THE WIGGY TO THE CHILD’S DEVICE OR THE DEVICE THAT WILL BE ACTIVELY USED. 

On the Parents device, you can create the children’s user accounts and assign them each a PIN to their names that only they know. This pin will allow them to view their tasks and mark them as completed but not change any other information.


HOW DO MY KIDS VIEW THEIR PROGRSS ON THEIR DEVICES?

Each child will have their own Pin, which will give them access to their own tasks and mark them as completed. This feature can also be disabled and you can “clear pin” under their profile settings and they will be able to see their progress and their siblings progress in a multiple family home.


CAN YOU HAVE RECURRING TASK SETUP?

Recurring tasks is not yet available but it was a popular demand by parents and it will be available in our next App Update.


CAN THE CHILD REQUEST TASKS OR CREATE THEIR OWN GOALS?

Currently you can create tasks and goals together. In our next App Update, the child will be able to request tasks and the parent will receive SMS messages that the child requested a new task or set a new goal.


WHAT IS THE 4-DIGIT PIN FOR? 

The original 4-digit Pin created is the Parent Pin or Master Pin. Children should not know this Pin otherwise they can approve their own tasks as completed.

Each child has their own pin as well, because of multiple children in the household, so they can assess and view their own accounts and mark there tasks as complete on their own devices.

TROUBLESHOOTING

Wiggy is a product that utilizes several pieces of technology, so we want to make sure the setup and user experience is a harmonious one for you. Therefore we’d like to offer tips to help you through the initial process.
  • Make sure to use New batteries the first time for the Wiggy. New batteries should last at least 2-3 months but already used batteries have shown to cause some toy-to-app connection problems.
  • When setting up for multiple Wiggy’s make sure only one Wiggy is on at the time as you link them to the intended Child’s profile.
  • Make sure that the connection icon at the top right hand corner of the app is always GREEN, showing that it is connected.

My toy is not saying the correct balance?

Not to worry! This is not an issue with the Wiggy toy itself. It’s probably not synched correctly, you need to go to “my wiggy” button and unlink the Wiggy. Then press the “my wiggy” button again and relink the Wiggy. it will take then 90 seconds to download the new audio to the Wiggy correctly. Then you need to turn the Wiggy Off and On and that should fix the problem.